S. Clyde Weaver Return & Refund Policy

At S. Clyde Weaver, we take great pride in delivering the highest quality smoked meats, cheeses, fresh baked goods, and gift packs. Your satisfaction is our top priority. Due to the perishable nature of our food products, our return policy is structured below to ensure food safety compliance while providing a seamless resolution for any order issues.

1. Perishable Goods & Quality Guarantee

Due to federal food safety regulations, we cannot accept physical returns of perishable food items once they have shipped from our facility.

However, we stand behind our products with our 100% Satisfaction Guarantee:

• Damaged or Spoiled Items: If your order arrives damaged, defective, or spoiled, please contact us within 7 days of delivery.

A product may be considered damaged or spoiled when, upon delivery, there is evidence that the product has been compromised during shipping. Examples may include:

• Product damage: Packaging or the product has been crushed, torn, punctured, broken, or otherwise physically damaged during shipment.
• Spoilage: A perishable food product arrives with clear signs of spoilage, such as an unusual or foul odor, abnormal appearance, leaking, excessive deterioration, or other characteristics that indicate the product is no longer suitable for consumption.
• Temperature-related concerns: A cold-packed shipment arrives significantly warmer than expected and there is a legitimate concern that the perishable products may no longer be safe or of acceptable quality.
• Leaking or compromised packaging: Vacuum-sealed packages are broken, leaking, or otherwise compromised upon arrival.

A photo (or photos) are required for all claims involving damaged, spoiled, defective, or otherwise compromised products.

Photos should clearly show the condition of the shipping box, product packaging, and affected product(s). When applicable, please include photos of any visible damage, leaking, broken seals, spoilage, or other condition that is the basis for your claim.

Claims submitted without supporting photos may not be eligible for a refund, replacement, or other resolution. We understand that not every issue can be fully captured in a photograph, so please contact us if you are unable to provide a photo and our Customer Support team will review the situation.

2. Non-Perishable Merchandise

For non-perishable items (such as non-food merchandise, gift accessories, or apparel):

• Items may be returned or exchanged within 30 days of purchase or delivery.
• Returned merchandise must be unused, in original condition, and in original packaging.
• Customers are responsible for return shipping costs unless the return is caused by a fulfillment error on our part.

3. Shipping Address Accuracy & Carrier Delays

Because our packages frequently contain temperature-sensitive items:

• Address Accuracy: Please double-check all shipping addresses at checkout. S. Clyde Weaver cannot be held responsible for spoiled or ruined shipments resulting from incorrect, incomplete, or outdated shipping addresses provided by the customer.
• Carrier Delays: If an order is delayed in transit by the carrier beyond safe handling timeframes and arrives spoiled, notify us immediately so we can re-ship your package and process a claim with the shipping provider.

4. Gift Recipient Policy & Gift Cards

• Gift Baskets / Packs: If you received an S. Clyde Weaver gift that arrived in unsatisfactory condition, contact customer service. We can send a replacement directly to you or credit the purchaser’s account.
• Gift Cards: Physical and digital S. Clyde Weaver gift cards are non-refundable and cannot be redeemed for cash.

5. How to Initiate a Claim

To report an issue with an online order, please contact our Customer Support team:

1. Email: Send your order number, details of the issue, and photos to onlineorders@sclydeweaver.com.
2. Phone: Call customer service at 1-800-545-9328 (Monday – Friday, 8:00 AM – 4:00 PM EST).
3. In-Store Purchases: For items bought directly at our retail locations, please bring your receipt and item (or photos for perishable goods) to the store location for assistance.